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Holiday Ordering Deadlines:
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Our Quality Guarantee

Find quick answers to your questions below...

If your question is not addressed below, feel free to submit your question via our contact form.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
I received the wrong product.
Shipping and Returns
Does warm/hot weather affect shipping?
Holiday Ordering Deadlines
How much is my shipping?
What is your Shipping Policy?
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Quality Guarantee
Privacy Policy
Pricing and Billing
What is your pricing policy?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I come to your bakery?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Storage and Shelf-life
How long do your products keep?
Additional Support
Other FAQs
How do I contact you?